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Tap the tile for the account you're recovering and then tap the option to sign in to recover. In the Accounts screen of the Authenticator app, tap the account you want to recover to open the full screen view of the account. To provide more verification for personal accounts For work or school accounts, you must scan a QR code given to you by your account provider.
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Because push notifications require using a credential that's tied to your specific device and never sent over the network, you must prove your identity before the credential is created on your device.įor personal Microsoft accounts, you can prove your identity by entering your password along with an alternate email or phone number. If you use push notifications with your personal or work or school accounts, you'll get an on-screen alert that says you must provide additional verification before you can recover your information. Recover accounts requiring more verification
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The codes are different because each device has its own unique credential, but both are valid and work while signing in using their respective phones. Your account credentials are recovered to the new device.Īfter you finish your recovery, you might notice that your personal Microsoft account verification codes in the Authenticator app are different between your old and new phones. Sign in to your recovery account using the personal Microsoft account you used during the backup process. Important: Select the Begin recovery link before signing in. On your mobile device, open the Authenticator app, and select Begin recovery. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Authenticator app. Recover your account credentials on your new device Your account credentials are backed up to your cloud account. On your Android device, select Settings, select Backup, and then turn on Cloud backup. Your account credentials are backed up to your iCloud account. On your iOS device, select Settings, select Backup, and then turn on iCloud backup. Back up your account credentialsīefore you can back up your credentials, you must have:Ī personal Microsoft account to act as your recovery account.įor iOS only, you must have an iCloud account for the actual storage location. Your IT admin doesn't get any information about any of these accounts. We also don't associate or share your accounts in any way or with any other product or service. We don't store any other information associated with your accounts, including emails or files. If you use up all 10 backup codes, you can generate more by following this same process.Important: Only your personal and non-Microsoft account credentials are stored, which includes your username and the account verification code that's required to prove your identity. Please note that you can use each code only once before it is exhausted. Make sure to download and print these backup codes for your use:Įach time you login to a new device, you will be prompted to enter one of these codes. Your account will now generate one-time use backup codes that you may use to login to your account on any device. Once inside the 2-Step Verification settings, scroll down to Backup Codes and click on SET UP: Once you've enabled 2-step verification on your University account, navigate back to your account settings, click on Security on the left, and find the 2-Step Verification row: #2 - Enable / print / save your backup codes You have now enabled 2-step verification on your account! To verify your identity, choose to receive a text message or phone call on your phone to complete the setup:Įnter the code sent to your phone and click Next: Login to your university Gmail account ( Click your name in the top right, and choose Manage your Google Account:Ĭlick on SECURITY on the left, and then scroll down to 2-Step Verification and click on the row:Ĭhoose GET STARTED, and when prompted, enter your password again. #1 - CONFIGURE YOUR UNIVERSITY GOOGLE ACCOUNT Follow the steps below to begin using backup codes as your 2-step verification security measure. You will, however, need to carry these backup codes with you in an easily accessible way so that you can retain access to your account when signing into different devices.
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This method does not requite a smartphone upon sign-in. One method you may choose to use for your 2-step verification is Google's Backup Codes.