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You can create only one set of recovery discs for your PC. This image contains the operating system and software program files that were originally installed on your PC at the factory. 3 Click Start.Ĭreating System Recovery Discs Complete the procedure described in this section to create a set of system recovery discs from the recovery image stored on your hard disk drive. b Select the program you want to remove, and then click Change/Remove. 2 Uninstall the damaged application: a Click Start, Control Panel, and then Add or Remove Programs. To start an Application Recovery or Driver Recovery: 1 Close all applications and folders (skip to step 3 if you are recovering a driver). Reinstall these programs directly from the CDs or DVDs. NOTE: Do not use the Application Recovery program to reinstall software programs that came on CDs or DVDs included in the PC box. Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not solve your problem. Updating Drivers To start a System Restore: A driver is a software program that allows your PC to communicate with an attached device, such as a printer, a hard disk drive, a mouse, or a keyboard. Additionally, your PC may include a Software Repair Wizard (select models only). If your PC works improperly or stops because of the software, you may be able to repair it. The PC uses the operating system and installed software programs during normal operation. Recovering from Software Problems NOTE: If you are replacing a hard disk drive, you only have to run the System Recovery. Iv PC Troubleshooting and System Recovery Guide Table of Contents Recovering from Software Problems. This document contains proprietary information that is protected by copyright. HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP. HP shall not be liable for technical or editorial errors or omissions contained herein. Nothing herein should be construed as constituting an additional warranty. The only warranties for Hewlett-Packard products and services are set forth in the express warranty statements accompanying such products and services. PC Troubleshooting and System Recovery Guide